Chief Operating Officer
Company: Marjaree Mason Center, Inc.
Location: Fresno
Posted on: October 12, 2024
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Job Description:
Type: Regular, Full-timeStatus: ExemptLocation: Fresno,
CaliforniaPay Rate Range: $115,000/annual (Entry Level) Reports to:
CEOPosition Summary Description: The Chief Operating Officer (COO)
of the Marjaree Mason Center (MMC) is responsible for supervising
agency-wide operations, development and management of policies and
procedures and management of contracts and grants. The position is
a crucial part of maintaining high service standards based on
compliance with internal and external policies, laws, regulations,
and rules. Duties include providing strategic direction and
supervision for all reporting departments, developing and managing
department budgets, implementing proactive plans for review and
improvement of processes, contributing to strategic planning and
growth for the organization, and reviewing and advising on
compliance related issues impacting the agency. The position
supervises human resources, facilities, data and front office
employees.The ideal candidate will bring executive leadership
experience and a demonstrated record of managing and enhancing the
administration of a high-performing organization. The top candidate
is a creative problem-solver who thrives on identifying solutions
and focusing on what is possible while facilitating strong
collaboration and communication across the organization. They will
bring strong emotional intelligence, authenticity, critical
thinking and a proven ability to help individuals and teams achieve
their full potential. In addition, the COO will embody and nurture
a strong and inclusive culture that reflects the core values of the
Marjaree Mason Center.Essential Duties and Responsibilities include
but not limited to the following:LeadershipCollaborate with the
Chief Executive Officer (CEO) in setting and driving organizational
vision, strategy, and operations.Develop actionable strategies and
plans in alignment with the goals and objectives in the strategic
plan, helping to implement organization-wide goal setting,
performance management, and annual operating planning.Monitor
departmental performance and establish corrective measures as
needed; prepare detailed reports, both current and
forecast.Participate in the annual budgeting process.In
collaboration with the CEO, senior leadership and the Marjaree
Mason Center Board, develop future strategic plans.OperationsEnsure
agency front office staff, including reception area staff, deliver
excellent service for all guestsSupervise the creation and
maintenance of a comprehensive, uniform policies and procedures
manual, including agency-wide and program/department specific
policies and ensure this manual is reviewed and updated at the
beginning of each fiscal year, in order to develop an informed,
efficient and effective working environment.Review and maintain
records of all memorandums of understanding
(MOUs).ComplianceOversee Data Analyst department and ensure
accuracy of data and that information conveys quantitative and
qualitative impact.Coordinate monthly grant and contract review
meetings and maintain a system to track and notify Chief Programs
Officer (CPO), appropriate program managers and fiscal staff of
grant awards, timeframes, and contract details.Maintain up-to-date
knowledge of all federal, state, and local business and regulatory
requirements and ensure agency compliance.Maintain records and
files of grant application submissions (pre award) and post award
contracts.Review and approve all contracts, to ensure for accuracy,
prior to execution by CEO.Human ResourcesOversee the Director of
Human Resources/department and help establish and monitor staff
performance and development goals, assign accountabilities, set
objectives, establish priorities, conduct annual performance
appraisals, and administer salary adjustments.Ensure that MMC
develops, implements and maintains a plan to reduce work place
injuries.Develop and maintain professional development and
succession plan that increases staff attraction and
retention.Establish, implement and regularly evaluate workplace
culture strategies and engagement.Collaborate with CPO and Director
of Human Resources to recommend training for all employees based on
identified gaps.Ensure staff complete mandatory trainings.Ensure
supervisors have clear expectations on performance and receive
regular training and coaching in regards to supervision of
employees, volunteers and interns.FacilitiesOversee Facility
Manager/department and ensure facilities are safe, accessible and
efficient.Review and update agency safety and emergency plans
including evacuation, disaster response, etc. Ensure all floor
plans and evacuation maps are up to date.Review and update MMC's
Illness and Injury Prevention Plan and ensures adherence to public
health guidelines.Oversee building preservation and conservation,
renovations and repairs, maintenance, grounds upkeep and
security.Work with Facilities Manager to solicit bids for contracts
and repairs in accordance with agency procurement policy and funder
requirements.Oversee existing lease agreements and be responsible
for securing and negotiating all new lease agreements.Responsible
for maintaining MMC's vehicles including scheduling routine
maintenance, submitting any needed insurance claims, and ensuring
vehicles registration and insurance remain current.Implement and
maintain reservation system for all shared spaces in MMC
facilities.Serve as one of the Points of Contact for after-hours
response for alarm calls and emergency repairs.Other duties as
assigned.Required Knowledge, Skills, and AbilitiesDeep interest in
and commitment to the vision, mission, of our organization.Must be
flexible and adaptable; creative thinker and problem solver who is
also open to the insight of othersWork well in a team-oriented
environment and collaboratively in cross-disciplinary teams and
culturally diverse internal/external constituencies.Knowledge of
contract management and experience in organizational effectiveness
and operations management implementing best practices, including
legal, audit, compliance, budget, and resource development.Display
a high degree of initiative, integrity, loyalty, accountability,
creativity, and good judgment; excellence in professionalism with
the ability to maintain strict confidentiality.Excellent
organization and attention to detail; ability to prepare timely,
proper, clear, and concise comprehensive reports, summaries,
abstracts, correspondence, and other documentation.Ability to
identify, evaluate, problem solve, think critically, and give
direction.Ability to communicate effectively, clearly, and
concisely both orally and in writing.Strong listening,
interpersonal, networking, and customer service skills.Knowledge of
general office practices, procedures, and terminology.Previous
executive leadership experience, including staff management.
Demonstrated ability to use business software applications, e.g.,
MS Office Suite or comparable productivity tools, to collate,
analyze, and synthesize data and information to provide strategic
and operational insights to the Executive Director and Board of
Directors.Understanding of advanced business planning and
regulatory issues associated with philanthropic organizations.A
solid grasp of data analysis and performance metrics.Emotional
intelligence, integrity, humility and a commitment to transparency,
and active listening.Qualifications Requirements: To perform this
job successfully, an individual must be able to perform each
essential dutysatisfactorily.Minimum 5-years' experience,
preferably in nonprofit environment.Strong writing skills. The
ideal candidate will demonstrate ability to craft clear, concise,
and compelling content from scratch.Excellent verbal,
visual/presentation, and interpersonal communication
skills.Excellent project management and collaboration skills with
an ability to manage competing interests under demanding
conditions.Experience motivating team members to reach high
performance.Strong hands-on approach with a high level of
self-motivation, integrity, and ethics.Focused on building
long-term working relationships with a genuine interest in working
with people of all levels to fulfill the company mission.The
requirements listed below are representative of the additional
knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.EDUCATION and/or
EXPERIENCE:Bachelor's degree from a four-year college or
university.COMPUTER SKILLS:Must be proficient in MS Office (Word,
Excel, Outlook and PowerPoint).Experience using Raisers Edge
preferred.Experience with graphic design software such as InDesign,
Adobe Creative Suite or Photoshop preferredLANGUAGE SKILLS:Ability
to read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals.Ability to write
routine reports and correspondence.Ability to speak effectively
before groups or organizations.MATHEMATICAL SKILLS:Ability to add,
subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals.REASONING ABILITY:Ability
to adapt to the environment, to solve practical problems, to deal
with a variety of multiple variables in situations where only
limited standardization exists and to make independent decisions
within scope of responsibility.Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule
form.CERTIFICATES, LICENSES, REGISTRATIONS:Possession of a valid
California driver's license and proof of liability insurance on
personal auto. Must be insurable at all times at standard rate by
set by MMC insurance carrier.PHYSICAL DEMANDS:Ability to adjust
focus - (ability to adjust eye to bring an object into sharp
focus.).Specific vision abilities - required by this job include
close vision, distance vision, peripheral vision, depth perception,
and ability to adjust focus when reading correspondence,
statistical data and using a computer.Lift up to 10 pounds -
occasional to frequentLift up to 25 pounds - infrequentPush/pull -
occasional to frequentReach with hands and arms- frequentSit-
excessiveStand - occasional to frequentStoop, kneel, crouch or
crawl - occasional to infrequentTalk or hear - excessiveUse hands
to finger, handle or feel- frequentWalk - frequentWORK
ENVIRONMENT:Fine Dexterity - Both - frequentTypical noise level -
quietRepetitive use of hands - frequentHearing - ability to hear
instructions - frequentGrasping: simple/light: - frequentThe
position typically works indoors in an air-conditioned office, with
a mixture of natural, incandescent, and florescent
light.Occasionally, the position is called upon to work outside of
the office at a public meeting or event. Some of these occur
indoors, while others occur outside with exposure to weather and
temperature extremes and moderate noise levels.Position requires
travel and the ability to interact with others in both small and
large group settings.NOTE: The above statements are intended to
describe the general nature and level of work being performed by
the person assigned to this job. They are not intended to be an
exhaustive list of all responsibilities, duties, and requirements,
which may change from time to time based on business needs. When
appropriate, reasonable accommodations may be made to enable
individuals with disabilities to perform essential functions of the
job, so long as those accommodations do not create an undue
hardship for the company. However, regular attendance and
promptness are considered part of each employee's essential job
functions.OTHER SKILLS and ABILITIES:Demonstrated ability to work
with sensitivity and without discrimination towards peoples of
diverse cultures, races/ethnicity's, socio/economic positions,
ages, religions, genders, physical/mental challenges/disabilities
and sexual orientations.Sensitivity to issues pertaining to
domestic violence.The Marjaree Mason Center, Inc. is an Equal
Opportunity Employer. It is our policy to make all personnel
decisions without discrimination on the basis of race, color,
creed, religion, sex, physical disability, mental disability, age,
marital status, sexual orientation, citizenship status, national or
ethnic origin, and any other protected status.The Marjaree Mason
Center is 24/7 operation and all employees, at any point of time,
may be asked to perform other work duties from those normally
assigned such as working in our emergency services.The above job
description and duties is meant to describe the general nature and
level of work performed; it is not intended to as an exhaustive
list of all duties, and responsibilities. Employees will be
required to follow any other job-related instructions and to
perform other duties requested by their supervisor in compliance
with federal and state laws.#ZRPI766f8ecd8791-25660-35774089
Keywords: Marjaree Mason Center, Inc., Merced , Chief Operating Officer, Executive , Fresno, California
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