Customer Success Manager Partners

Company: Braintree
Location: San Jose
Posted on: November 8, 2024

Job Description:

The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do.Job Description Summary:Partner Success Manager BrazilJob Description:

• Responsible for building relationships with critical C-level executives at each merchant that engenders trust, confidence, loyalty, awareness, and mutual benefit.
• Works to resolve issues that threaten health of business relationship (commercial and operational).
• Conducts quarterly "look back, look forward" meetings: (1) Present business intelligence related to merchant's PayPal volume and product usage; (2) Review progress on long-term outstanding operational issues; (3) Present and discuss product roadmap; (4) Listen to merchant describe their business objectives and discuss how PayPal can help.
• Learns merchant's product pain points and wish list; understands priorities and urgency; communicates this knowledge to PayPal management; keeps merchant informed of product roadmap; manages business relationship during post launch re-integrations.
• Coordinates and facilitates meetings with PayPal functional groups (Marketing, Product, Engineering, Risk, Ops, Legal etc) for learning and confidence building purposes; facilitates meetings with PayPal senior management when appropriate.
• Communicates sensitive news to merchant such as a rate or reserve change, the need for a change in contractual terms or the need to obtain confidential information for risk management purposes. Negotiates if appropriate.
• Works with Marketing on multi-merchant programs.
• Sells into merchant; engages Product, Marketing and Sales Engineering as needed; negotiates terms/contract.
• Drives to implementation; oversees quality and delivery of integration and marketing commitments.
• Identifies and pursues opportunities for PayPal to penetrate new properties or channels within an existing merchant or family of merchants, bringing in or responding to sales initiative when appropriate.In this role, your daily activities center around three key focus areas:Grow: Utilize a consulting approach to identify opportunities where PayPal can contribute to the growth and competitiveness of our merchants' businesses.Satisfaction: Deliver a world-class customer experience on both business-focused and operational fronts.Retain: Build solid and lasting relationships by proactively and consistently demonstrating the value of PayPal's offerings.Experience and Skills (the what)
  • 4+ years of merchant facing experience (Acct Management, CSM/Sales preferred).
  • Experience with large/complex merchants.
  • Bachelor's degree (Social Communication, Business Administration, or a similar field.) - MBA or advanced quantitive degree is a plus.
  • Fluency in Portuguese and English.
  • Fluency in Spanish is desirable.
  • Experience working with Microsoft Office (PowerPoint, Excel, OneNote, Outlook), Gainsight, and Salesforce.
  • Payments or financial/banking industry experience preferred.
  • Ability to balance the management of operational workload with ability to execute strategically and proactively and drive value to Merchants.Qualities and Behaviours (the how)
    • Strong interpersonal and relationship management skills, results-oriented and an appreciation of diversity in teamwork.
    • Stakeholder management; leading solutions/initiatives to completion.
    • Active Listening and Strong communication skills.
    • Able to drive collaboration within a matrixed environment.Additional Job Description:Subsidiary: PayPalTravel Percent: 0For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace.Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. That's why we offer benefits to help you thrive in every stage of life.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit .Who We Are: to learn more about our culture and community.Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.Belonging at PayPal:Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging.Any general requests for consideration of your skills, please .We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
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Keywords: Braintree, Merced , Customer Success Manager Partners, Executive , San Jose, California