GCS Mol Labs Senior Specialist - Application/Scientist
Company: F. Hoffmann-La Roche Gruppe
Location: Santa Clara
Posted on: October 25, 2024
Job Description:
Roche fosters diversity, equity and inclusion, representing the
communities we serve. When dealing with healthcare on a global
scale, diversity is an essential ingredient to success. We believe
that inclusion is key to understanding people's varied healthcare
needs. Together, we embrace individuality and share a passion for
exceptional care. Join Roche, where every voice matters.The
PositionGCS Mol Labs Senior Specialist - Application/ScientistA
healthier future. It's what drives us to innovate. To continuously
advance science and ensure everyone has access to the healthcare
they need today and for generations to come. Creating a world where
we all have more time with the people we love.The Opportunity:As a
member of Global Customer Support, supports on-market products,
performs advanced second-level troubleshooting, and provides
guidance to junior members of the team on troubleshooting
techniques and second-level inquiries. Works consistently with
cross-functional teams. Leads team members and participates in
and/or leads design reviews, and provides direction to junior
members of the team on all elements of the project Charter in
establishing service requirements on development projects. Creates
and updates documentation and curriculum, and conducts training for
internal personnel.The GCS Mol Labs Senior Specialist -
Application/Scientist is the third in the series of four jobs. The
employee is involved in defining the work scope and works
autonomously with little to no supervisor direction. Serves as a
technical expert on the product(s) and works on complex projects
requiring broad knowledge of products and systems.Key
Responsibilities:
- Provides on-market support by addressing complex Level 2
submissions independently with little or no direction. Applies
advanced knowledge of hardware repair, networking, and servicing
principles, and practices.
- Responsible for updating the service/customer manuals,
obsoleting old service documentation, and ensuring published
documentation is current and accurate.
- Participates in and leads design review teams to provide
service perspective, reviews and approves design change content,
and creates the required deliverables.
- Creates/revises curriculum for training sessions and provides
new approaches to improve the training process. Delivers training
to small and larger groups at Roche and Regional Support Centers.
Performs training audits on trainers-in-education and product
training sessions to ensure efficacy and quality. Responsible for
certifying Trainers.
- Creates service requirements on development projects and
advocates for functional goals. Works with the team to solve
problems requiring multiple functional inputs.
- Creates service/customer documentation for internal/external
training prior to Launch Decision and for on-market products as
needs arise.
- Creates novel content and processes that improve serviceability
and product business performance. Follows established Roche Quality
System procedures in execution of work and identifies the need for
and creates new departmental procedures.Who you are:
- Bachelor's degree in Medical Technology, Microbiology,
Information Technology or related discipline or equivalent work
experience
- 4 years of progressive experience, with 3 years of specific
experience with industry or diagnostics Preferred Qualifications:
- 5 years of relevant technical support experience
(customer-facing, troubleshooting, and training) and advanced
knowledge of Next-Generation Sequencing.
- Theoretical and practical knowledge of NGS sample preparation
workflows and applications, including Molecular
Biology/Biochemistry concepts.
- Strong communication, organizational, and presentation skills,
able to convey complex ideas to users with little technical
knowledge.
- Ability to work independently on broad tasks with minimal
guidance.
- Capable of interacting with internal cross-functional groups
and leading efforts to define new technologies and
processes.Demonstrates Roche's cultural beliefs, mentors others,
and maintains a courteous, customer-oriented approach.
- Relevant experience includes customer-facing support roles,
troubleshooting instrumentation, safety protocols, bioinformatics
and NGS data analysis, strong attention to detail, written and oral
communication skills, mentoring, and project management
experience.Traveland LocationRequirements:
- Location: The employee will be located in Santa Clara (with
some days per week in Pleasanton, CA), Penzberg, Germany, or
Rotkreuz, CH.
- Travel time: 25% both domestic and international,
required.
- This position does not offer relocation.Relocation benefits are
not available for this job posting.The expected salary range for
this position based on the primary location of Santa Clara, CA is
$90,900-$168,00.Actual pay will be determined based on experience,
qualifications, geographic location, and other job-related factors
permitted by law. This position is eligible to earn incentive
compensation that is calculated and paid in accordance with the
applicable Incentive Compensation Plan for the role. This position
also qualifies for the benefits detailed at the link provided
below.Who we areAt Roche, more than 100,000 people across 100
countries are pushing back the frontiers of healthcare. Working
together, we've become one of the world's leading research-focused
healthcare groups. Our success is built on innovation, curiosity
and diversity.Roche is an equal opportunity employer and strictly
prohibits unlawful discrimination based upon an individual's race,
color, religion, gender, sexual orientation, gender
identity/expression, national origin/ancestry, age, mental/physical
disability, medical condition, marital status, veteran status, or
any other characteristic protected by law.If you have a disability
and need an accommodation in relation to the online application
process, please contact us by completing this form .
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Keywords: F. Hoffmann-La Roche Gruppe, Merced , GCS Mol Labs Senior Specialist - Application/Scientist, Healthcare , Santa Clara, California
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