GCS Mol Labs Specialist - Application/Scientist

Company: Disability Solutions
Location: Santa Clara
Posted on: November 1, 2024

Job Description:

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionGCS Mol Labs Specialist - Application/Scientist - Santa Clara, CAA healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. The Opportunity:As a member of Global Customer Support, supports on-market products and performs (technical) second-level troubleshooting and supports requests for internal and external customers. Participates in and leads design reviews and provides feedback to design team in supporting established service and support requirements on development projects. Creates and updates documentation and conducts training for internal personnel.DISTINGUISHING CHARACTERISTICS:The Product Support Specialist is second in the series of four jobs. The employee works on assigned projects under general direction from senior members of team. Key Responsibilities:

• Follows established Roche Quality system procedures in execution of work.
• Provides on-market support by addressing technical product support inquiries independently, with occasional guidance from senior member of team. Applies knowledge of professional practices, assay performance, and troubleshooting principles and practices.
• Participates in, and may lead design review teams to provide service and support perspective, reviews and approves design change content, and assists in and/or creates the required deliverables.
• Creates / revises curriculum for training sessions and delivers training to small groups.
• Supports service requirements on development projects and creates service and user documentation for internal/external training prior to launch of new products and for on-market products as needs arise.
• Utilizes project management fundamentals to ensure assigned projects are completed properly, and on time.
• The essential job functions and contributions listed above are not intended to be an exhaustive list of all responsibilities, duties and skills. May be required to perform other duties as assigned to meet the GCS goals and objectives.Who you are:
  • Bachelor's degree in Medical Technology, Microbiology, Information Technology or related discipline or equivalent work experience
  • 2 years of progressive experience, with prior experience with industry or diagnostics productsPreferred Qualifications:
    • 1 years' experience in technical support (field or customer-facing role incorporating experience with troubleshooting and Training) or equivalent.
    • Hands-on experience with NGS technologies, PCR-based methodologies and/or Hybridization-based target enrichment.
    • Project Management experience.
    • Experience with secondary/tertiary analysis of NGS data, interpretation of public annotation databases, tools (BLAST, Bowtie, Clustal, etc.), and common algorithms for evaluating sequencing data.
    • Experience working with global cross functional teams.
    • Strong communication, organizational, and logical thinking skills, with the ability to simplify complex ideas for non-technical users and effectively collaborate with internal partners on escalating issues.
    • Capable of working independently on moderate-scope tasks with sound judgment, while mentoring others in alignment with Roche's cultural beliefs and ensuring a positive end-to-end customer experience across global teams.
    • Information Security and Data Privacy fundamentalsLocation: Primary location will be in Santa Clara, CA (and possibly some days per week in Pleasanton)International and domestic travel may be required (up to 25%).Relocation benefits are not available for this job posting.The expected salary range for this position based on the primary location of Santa Clara, CA is $78,500-$145,700. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form .

Keywords: Disability Solutions, Merced , GCS Mol Labs Specialist - Application/Scientist, Healthcare , Santa Clara, California