FIELD DESKTOP SUPPORT SPECIALIST
Company: Compunnel Inc.
Location: Sunnyvale
Posted on: October 4, 2024
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Job Description:
Role: Field Desktop Support SpecialistLocation: - Santa Clara,
CA and Sunnyvale, CA (Day-1 Onsite)Duration: Long-Term Contract Job
Description:We are seeking a highly skilled Desktop Support
Specialist to join our IT team. The ideal candidate will provide
technical assistance and support related to computer systems,
hardware, and software. They will respond to queries, isolate
problems, and determine and implement solutions to ensure smooth
end-user operations.
Key Responsibilities:--- Technical Support: Provide day-to-day
support for end users' hardware, software, and networking
issues.--- Troubleshooting: Diagnose and resolve desktop and laptop
hardware and software issues, including operating systems, network
connectivity, printers, and peripherals.--- Software Installation:
Install, configure, and troubleshoot desktop software applications
(Windows, Mac, Office 365, etc.).--- System Updates: Perform
regular system updates, software patches, and configuration changes
to ensure system stability and security.--- Asset Management:
Maintain an inventory of hardware and software assets, ensuring
that systems and software are licensed and up-to-date.--- Incident
Management: Use IT Service Management tools (like ServiceNow or
Remedy) to log, track, and resolve incidents and service requests
within defined SLAs.--- User Training: Provide basic end-user
training on hardware and software, including new systems or
upgrades.--- Documentation: Maintain accurate documentation related
to technical issues, fixes, configurations, and user manuals.---
Collaboration: Work closely with network administrators, security
teams, and other IT departments to resolve issues and improve
processes.--- Remote Support: Provide support to remote users using
remote desktop tools and ensure smooth connectivity for offsite
staff.--- Backup & Recovery: Assist in ensuring data backup
solutions are working effectively and help in recovering lost or
corrupted data when necessary.
Skills and Qualifications:--- Education: Bachelor's degree in
Information Technology, Computer Science, or a related field (or
equivalent work experience).--- Experience: 2-4 years of experience
in desktop support or a similar technical support role.---
Technical Proficiency: Strong knowledge of Windows, macOS, and
Linux environments, Active Directory, networking fundamentals
(TCP/IP, DNS, DHCP), and VPN technologies.--- Problem-Solving:
Excellent troubleshooting skills with the ability to work
independently and resolve issues effectively.--- Communication
Skills: Strong verbal and written communication skills to interact
with users at all technical levels.--- Certifications: Preferred
certifications include CompTIA A+, Microsoft Certified Professional
(MCP), or ITIL Foundations.
Preferred Attributes:--- Ability to multitask and manage multiple
tickets simultaneously.--- Strong attention to detail with an
analytical approach to problem-solving.--- Customer-focused with a
commitment to providing high-quality service.--- Familiarity with
Service Desk tools (e.g., Jira, ServiceNow).
Keywords: Compunnel Inc., Merced , FIELD DESKTOP SUPPORT SPECIALIST, Other , Sunnyvale, California
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