Licensed Contact Center Supervisor
Company: VirtualVocations
Location: Visalia
Posted on: April 15, 2025
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Job Description:
A company is looking for a Contact Center Supervisor to manage
and support counseling services for military members and their
families.
Key Responsibilities
Provide ongoing coaching and training to consultants to enhance
customer service skills
Monitor customer interactions to ensure high-quality service and
compliance with procedures
Generate and analyze call center performance reports and identify
areas for improvement
Required Qualifications
Master's degree in a behavioral health related field with three
years of post-licensure counseling experience
Current valid unrestricted counseling license/certification to
provide independent counseling services
Documented experience in counseling supervision and management
Knowledge of call center operations and military lifestyle
Proficiency in Microsoft tools and electronic documentation
systems
Keywords: VirtualVocations, Merced , Licensed Contact Center Supervisor, Other , Visalia, California
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