Contact Center Operations Analyst
Company: VirtualVocations
Location: Sunnyvale
Posted on: November 8, 2024
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Job Description:
A company is looking for a Contact Center Operations Analyst II
to analyze and improve contact center operational processes.
Key Responsibilities
Analyze contact center data to identify risks and prepare reports
for management
Develop and implement strategic business solutions based on data
analysis
Create and maintain dashboards to assess operational performance
and identify improvement opportunities
Required Qualifications
Bachelor's degree and 2-4 years of related experience
Experience in a contact center environment with data analysis
expertise
Proficiency in Microsoft Excel and Power BI
Ability to work PST hours
Equivalent experience may be considered in lieu of formal
education
Keywords: VirtualVocations, Merced , Contact Center Operations Analyst, Professions , Sunnyvale, California
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